WattIQ is looking for a Business and Operations Analyst to join our customer success team. WattIQ collects data from IoT sensors at our customers’ locations and analyzes equipment utilization and condition to help them plan a variety of critical business activities. We are hiring a Business and Operations Analyst to help customers use our data to make operations and financial decisions, and transform their processes around procurement, space planning, and fleet maintenance.
You will be working with business leaders, engineers, technicians, and scientists within customer organizations to identify opportunities to bring WattIQ data to bear on a wide variety of problems. You will be exploring customer data daily to understand patterns which relate to their business questions. You will create reports and data visualizations and help establish key metrics for each customer engagement. You will create slide presentations and written documents regularly for customers, in collaboration with other WattIQ team members.
The position requires experience with common business tools for data analysis, including Excel, Tableau, or another reporting tool (e.g., PowerBI, Looker). Strong analytical and problem-solving skills are essential for this position. Basic knowledge of descriptive statistics and common analysis methods are required, but we will train you on the specific ways we analyze our data. The position requires the ability to write technical reports in English, in a clear and concise manner.
WattIQ is a remote-first company, with team members in California, Washington State, Hawaii, New Mexico, and Massachusetts. Our customers are concentrated on the East Coast and in Europe, but with significant installations on the West Coast of the United States. As a result, we are looking for someone who can work a flexible schedule. The position requires no regular or routine travel, and you can work from home.
This position will require meetings with customers in a number of time zones, focused on the East Coast of the United States, and across Europe.
We seek team members that are experienced remote workers with familiarity with collaboration tools such as Slack and video collaboration, and solid written communication skills.
At least 3-5 years of experience in a business operations or process analyst role
Experience in life sciences, manufacturing, supply chain, or similar operational environments
Experience developing new data sources to solve problems, not just building reports on existing data
Solid understanding of Excel and at least one enterprise data analysis and reporting tool (e.g., Tableau, Looker)
Strong written and oral communication skills in English, with experience writing technical documents and making presentations
Some experience with Mac OS X as an environment, or willingness to learn
Basic knowledge of descriptive statistics and quantitative data analysis required (this is not a “machine learning” position requiring deep statistical knowledge, but a basic understanding of averages, variation, trend analysis, and how to visualize basic descriptive statistics is essential).
Basic knowledge of business finance, budgeting and projections, capital versus operating budgets, and basic operational and financial metrics
Company pays 100% for the employee health insurance plan with dental and vision, with several plan options
Flexible PTO policy
Equity participation through our employee stock option plan